Shipping policy
Last updated: 03/03/2026
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding bank holidays).
Orders placed after 3pm may be processed the next working day.
During busy periods (e.g., product releases), processing times may be slightly longer.
UK Shipping
We ship using Royal Mail tracked services.
Estimated delivery times:
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Tracked 48 – 2–3 working days
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Tracked 24 – 1–2 working days
Delivery times are estimates and are not guaranteed.
Tracking information will be provided via email once your order has been dispatched.
Shipping Costs
Shipping costs are calculated at checkout based on your selected service.
Free shipping promotions (if applicable) will be clearly displayed on the website.
International Shipping
We currently [ship / do not ship] internationally.
If international shipping is available:
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Delivery times vary by destination.
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Customers are responsible for any customs fees, duties, or import taxes.
Delays
Radiant Cards is not responsible for delays caused by:
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Royal Mail or courier service disruptions
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Weather conditions
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Customs processing
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Incorrect delivery information provided by the customer
If your parcel is delayed, please contact us and we will assist in tracking your shipment.
Lost or Missing Parcels
If your parcel has not arrived:
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Please contact us within 7 days of the expected delivery date
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We may need to open an investigation with Royal Mail
Royal Mail considers parcels lost after:
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10 working days (UK deliveries)
Refunds or replacements will be issued once the courier confirms the parcel as lost.
Incorrect Address
Customers are responsible for providing the correct shipping address.
If an order is returned due to an incorrect address:
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The customer will be responsible for additional shipping costs.
Damaged in Transit
If your order arrives damaged:
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Contact us within 48 hours of delivery
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Provide photos of the packaging and item
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We will resolve the issue as quickly as possible